Shipping policy

1. Order Processing 

We process all orders within 1 – 3 business days. Orders placed on weekends or holidays are processed the next business day.   

2. Shipping Regions 

We currently ship to: New Zealand and Australia and most International regions 

3. Delivery Times 

Domestic: 

International: 

Delivery times exclude processing and customs delays. All times are estimates  

4. Shipping Costs: 

Calculated at checkout: Costs depend on weight, destination, and method. 

5. Tracking 

You will receive a shipping confirmation email with a tracking number once your order ships.  

6. Customs, Duties & Taxes (International Orders) 

International customers are responsible for customs duties, taxes, and import fees unless otherwise stated. Refusal to pay may result in the package being returned;   

7. Lost, Delayed, or Damaged Packages 

8. Returns & Exchanges 

Refer to our Return Policy for details on returns, exchanges, and refunds.